Airlines will likely suffer more disruptions like the one that grounded about 2,000 Delta flights this week because major carriers have not invested enough to overhaul reservations systems based on technology dating to the 1960s, airline industry and technology experts told Reuters. Airlines have spent heavily to introduce new features such as automated check-in kiosks, real-time luggage tracking and slick mobile apps. Scott Nason, former chief information officer at American Airlines Group Inc , said long-term investments in computer technology were a tough sell when he worked there.
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More airline outages seen as carriers grapple with aging technology
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